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LET THE EXPERTS
HANDLE YOUR (IAM)

Managed Identity Services

Reduce Costs & Maintenance

Managing your IAM implementation is costly. How many hours does your staff spend just keeping everything running? Our managed services take that maintenance out of the equation. We’ll keep everything running smoothly so your team can focus on bigger initiatives.

You need managed identity services if:

  • Your in-house team is struggling to keep up with day-to-day management
  • Your IT team doesn’t have time to innovate
  • Strategic goals have been put on hold to tackle IAM maintenance
  • You don’t have an IAM expert available

Identity Managed Services Packages

Foundation

Package

  • Level 3 Support
  • Business Hours Support
  • Analysis & Bug Fixes
  • Application Monitoring
  • Consulting & Guidance
  • GCA Ticketing System

Premier

Package

  • Level 2 & 3 Support
  • Extended Hours Support
  • Analysis & Bug Fixes
  • Application Monitoring
  • Consulting & Guidance
  • GCA Ticketing System
  • Patches
  • Standard Reporting

Enterprise

Package

  • 24×7 Support
  • Analysis & Bug Fixes
  • Application Monitoring
  • Consulting & Guidance
  • Client Ticketing System
  • Patches
  • Enhanced Reporting
  • Adaptive Adjustments
  • Dedicated Success Manager

IAM Technologies That Fall Within Managed Services

Data
Governance

Identity
Governance

Identity
Manager

Web Access
Management

Privileged Access
Management

“Large enough to have the expertise and small enough to provide excellent, customized service. GCA is a strong partner of ours to help achieve objectives in our IAM program.”

C-Suite Exec, $1B – 3B Healthcare Organization

Leverage a group of IAM experts to troubleshoot and resolve your IAM challenges, ready when you need them:

Full Tier III Support

Team of specialists qualified to manage your complex problems.

Partial Tier II Support

Collaborative approach between our experts and your level II team to analyze the impact of infrastructure changes to your Identity program.

Root Cause Analysis

Utilize our years of expertise to determine the underlying cause of anomalies and formulate permanent solutions.

Bug Fixes

We identify and resolve programming bugs/glitches in your Identity environment.

Enable proactive monitoring and fast issue resolutions of your IAM environment.

Application Monitoring

Proactive monitoring of your identity program to anticipate issues and ensure that application processes perform within expected scope.

Adaptive Adjustments

Adjust Identity workflows in accordance with changes to your business’s vision.

Updates & Patches

We’ll keep your identity program up-to-date with security enhancements and new feature adoption.

Have the information you need about your IAM program readily available when you need it

Dedicated Success Manager

Ensure maximum success and request resolutions with a dedicated GCA project manager.

Enhanced Reporting

We’ll provide enhanced metrics on the health and usage of your Identity program.

Consulting & Guidance

We provide expert advice on how to reduce operational impact and maximize efficiencies while implementing every change.

Ready to Go Worry-Free?

Take the first step to worry-free IAM.
Book a 15-minute call with us to:
  1. Discuss your organization’s IAM needs
  2. Confirm the best workshop option
  3. Plan the next steps

BUSINESS OUTCOMES

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