Hospital Network Finds Efficiency, Cost Savings with IAM

by | Apr 17, 2019

Business Challenge

When we started this Identity & Access Management (IAM) project, our client was manually provisioning and de-provisioning applications through their help desk, was an enormous administrative burden on their IS team. They needed to automate the provisioning of applications to reduce the time to provide the correct access level to systems based on the role of the individual users, and free up the IS team to focus on other security-related projects.

Project Scope

Our client, an operator of a not-for-profit community hospital network, needed to find a more efficient and automated way to provision enterprise applications to their 6,000+ users. They looked to us to help them deploy an Identity & Access Management (IAM) solution and connect it to their Epic, Active Directory, Kronos and Lotus Notes applications.

Project Approach

Our client selected Micro Focus’ NetIQ Identity Manager as their IAM software platform, based on the robust workflows if offered that could manage their complex business processes and numerous hospital locations. We began by connecting their Kronos EHR and Active Directory to the IAM tools; followed by connecting their Epic healthcare management suite and Lotus Notes.

Project Results

We successfully navigated through some of the least friendly APIs in the business to complete our client’s project on schedule. The results include the tremendous impact on the client’s IAM staff. Now that the IAM tools seamlessly support all of their users, their productivity has been greatly enhanced, and our client has enjoyed cost savings from not needing to add more headcount to the team.