OSM Foundations I: Tasks, Processes and Orders

Course Description

This course is intended for members of order management implementation teams (customer, partner, system integrator) who are responsible for defining, designing, developing, and deploying Oracle Communications Order and Service Management (OSM) solutions. The course focuses primarily on implementing process-based orders as opposed to orchestration orders.The early part of the course focuses on explaining order management concepts and examines orders and order types. The course then covers several tools used to monitor order execution and to create, enhance, and deploy OSM solutions. The course then describes how to design and implement OSM process-based solutions. Participants learn how to use Design Studio to configure, build, and deploy OSM solutions (cartridges). Participants also learn how to incorporate additional functionality using features such as automation, notifications, and behaviors. The course then discusses additional topics including order change management, fallout, and integration.Learn To:Use Design Studio to configure, build, and deploy OSM solutions (cartridges)Incorporate additional functionality using features such as automation, notifications, and behaviorsUse web clients to monitor order execution

Skills Gained

• Design an OSM process-based solution for orders in both a central order management (COM) and service order management system (SOM)
• Use Design Studio for OSM to build and deploy OSM solutions
• Use the Task and Order Management Web Clients to monitor and examine orders
• Incorporate processing to manage order changes
• Incorporate exception processing to manage order fallout
• Create and use recognition rules to transform incoming order messages to OSM orders
• Manage users and workgroups

Who Can Benefit

• Application Developers
• Business Analysts
• Developer
• Functional Implementer
• Project Manager
• Sales Consultants
• Technical Consultant

Prerequisites

• Workflow concepts, process modeling concept
• XML technologies including XPath, XQuery and XSLT
• Web services
• J2EE platform

Syllabus

Introducing Oracle Communications Order and Service Management (OSM)

• Order fulfillment systems
• Types of orders
• Using the Task Web client
• Executing orders
• Creating new orders
• Workstream processes

OSM Architecture

• OSM In the order implementation enterprise
• OSM components
• Integration
• OSM cartridges as the primary software artifact
• OSM and the Rapid Offer Design and Order Delivery (RODOD) system

OSM Fundamentals

• OSM entities (task, process, order)
• Using Design Studio
• Editing a cartridge project
• Building and deploying a cartridge project
• Designing and configuring a new cartridge
• Configuring an environment project
• Administering users and roles

Additional cartridge configuration

• Enhancing the task user interfaces
• Behaviors
• Data Instances
• Lookup
• Multi-instance subprocesses and pivot nodes

Integration with External Systems

• Automation tasks
• Automation framework
• Plug-ins
• XML task views
• OSM Web services
• Configuring and viewing notifications
• Generating orders for OSM
• Order recognition

Managing Order changes and order fallout

• Order change management
• Undo and Redo processing
• Fallout exceptions
• Enabling fallout processing

Managing OSM Systems

• Reporting
• Managing security
• Implementation considerations
• Sizing and performance