ITIL Service Capability: Planning, Protection, and Optimization (V2724)

Immerse yourself in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection, and Optimization of services and service delivery. Focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable certificate holders to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 1:00 pm.

Skills Gained

1. The Service Lifecycle

• Background for the Changes in ITIL v3
• The IT Infrastructure Library
• The ITIL Qualification Scheme
• The Purpose of the Service Lifecycle
• Service Lifecycle Activities and Models
• Service Management Roles and Responsibilities

2. Service Operation

• Introduction and Purpose of Service Operation
• Service Operation Principles and Models
• Service Operation Activities, Processes, and Functions

3. Continual Service Improvement

• Introduction and Purpose of Continual Service Improvement (CSI)
• CSI Activities, Processes, and Models
• Metrics, Measurement, and Reporting

4. Service Strategy

• Introduction and Purpose of Service Strategy
• Service Strategy Principles and Models
• Service Strategy Activities and Processes

5. Service Design

• Introduction and Purpose of Service Design
• Service Design Principles and Models
• Service Design Activities and Processes

6. Service Transition

• Introduction and Purpose of Service Transition
• Service Transition Principles and Models
• Service Transition Activities and Processes

7. Exam-Taking Tips

• Important Techniques to Help You Pass Your Exam

8. Practice Exam

Who Can Benefit

This intermediate course is for anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.

Prerequisites

You must have be ITIL V3 Foundations certified and have two to four years of IT Service Management experience.