Administering Cisco Unified Communications Workspace Part 1: Basic (ACUCW1)

Course Description

In this entry-level course, you will learn to administer the Cisco Unified Communications Manager (CUCM) V6 and V7 products, Cisco Unified Messaging products Unity 5.0 and Unity Connection 7.0, and client devices. You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP Phones, how to configure users, and how to configure phones and users for Class of Service. Configuration of simple features such as Do Not Disturb (DnD), MeetMe Conferencing, Shared Lines, and Barge will be covered as well as access to CUCM user web pages. You will build a voice mail menu system and learn how to configure voice mail capabilities for users.

Skills Gained

Introduction to Cisco Unified Communications Manager (CUCM)

• Reviewing Telephony and IP Phones
• CUCM Architecture
• Endpoints in CUCM
• Connecting End-User Devices
• CUCM Administration

Configuring Users and Phones

• Configuring the Disaster Recovery System
• Managing User Accounts in CUCM
• Implementing IP Phones
• Remote Monitoring and Troubleshooting

CUCM Dial Plan and Calling Privileges

• CUCM Route Patterns
• Applying Calling Privileges and Restrictions

Configuring CUCM Applications and Features

• Music on Hold, Annunciator, and Conferencing
• Video Advantage
• CUCM User Features
• CUCM User Web Pages
• Call Detail Records and Billing
• Configuring Voice Mail

Overview of Unity and Unity Connection

• Cisco Unity and Unity Connection Basics
• Unity and Unity Connection Integrations

Unity and Unity Connection General Setup

• Unity and Unity Connection Administration
• Setting Up Unity and Unity Connection

Unity and Unity Connection Subscriber Setup

• Configuring Global Subscriber Settings
• Configuring Subscriber Accounts and Settings

Unity and Unity Connection: Building a Voice Mail Menu and Audiotext Application

• Using Unity and Unity Connection Call and Interview Handlers

Who Can Benefit

This entry-level course is designed for administrators who need an understanding of Cisco Unified Communications networks. Engineers, network architects, and integrators with overall responsibility for Cisco Unified Communications networks can also benefit from this course, especially when taken in combination with more advanced courses such as ACUCW2.

Prerequisites

Since this is a basic administrative course, little to no familiarity with relevant technologies is required. Also, no understanding of router configuration is required.