ICOMM - Introducing Cisco Voice and UC Administration v8.0 (5756)
In this hands-on, administrator-level, extended-hours course, you will get anintroduction to Cisco's UC systems and its components, including:
- Cisco Unified Communications Manager (CUCM)
- CUCM Express
- Cisco Unity Connection
- Cisco Unified Presence
You will cover telephony features supported in CUCM and CUCM Express, including the administrator and end-user interface options, and you will learn to configure the most commonly used features. You will also learn how to maintain your system, performing tasks such as daily administration, adds, moves, and changes.
We've extended the hours of this course-to 8:30am - 6:00pm each day-togive you the most complete training experience possible and to ensure you havetime to absorb and fully grasp the in-depth content that will be covered.
Skills Gained
- Components and characteristics of a Cisco UC solution
- Call flows and call legs
- Configure endpoints
- Implement and configure end users
- Configure and enable telephony and mobility features
- Configure end-user voice mailboxes and options
- Configure Cisco Unified Presence
- Configure and generate CUCM reports
- Run and analyze Call Detail Records reports
- Using the Cisco Call Detail Record Analysis and Reporting (CAR) Tool
- Using the Cisco Real-Time Monitoring Tool (RTMT)
- Monitoring voice mail usage in Cisco Unity Connection
- Configuring Disaster Recovery System
Who Can Benefit
- Network administrators and network engineers
- CCNA Voice candidates
- Telephony and voice system engineers
Prerequisites
- Basic knowledge of CUCM, Unity Connection, and router administrative tasks
- CCNA or equivalent knowledge
- Working knowledge of converged voice and data networks
- Basic knowledge of Cisco IOS gateways
- Content covered in ICND1
Syllabus
1. Cisco UC Solutions
- Components
- Characteristics
2. Administrator and End-User Interfaces
3. Call Flows in CUCM and CUCM Express
- Call Flows and Call Legs
- Configuration Components Impacting Call Flows in Cisco UC Manager
- Configuration Components Impacting Call Flows in CUCM Express
4. Endpoint and End-User Administration
- Characteristics
- Configuration Requirements
- Implementation Options
5. Enabling End-User Telephony and Mobility Features
6. Unity Connection and Unified Presence
- End-User and Voice Mailbox Characteristics and Configuration Requirements
- End-User and Voice Mailbox Implementation Options
- Enabling Cisco Unified Presence
7. Cisco UC Solutions Maintenance
- Providing End-User Support
- CUCM Reports
- CUCM CDR Analysis and Reporting Tool Reports
- Cisco Unified Real-Time Monitoring Tool
- Monitoring Voice Mail in Cisco Unity Connection
- Disaster Recovery System
