ACUCW2 - Administering Cisco Unified Communications Workspace Part 2: Advanced v8.0 (5264)

This hands-on, exclusive course builds on the foundation provided by Administering Cisco Unified Communications Workspace Part 1: Basic (ACUCW1) and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v7 and v8. In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan supporting multiple sites with overlapping extensions.

After you learn how to configure the system from scratch, you'll discover how the new v7 and v8 features-local route groups and global transformations in particular-can simplify the dial plan and prepare for globalization. You will investigate deploying E.164 and explore the challenges of globalization presented by the North American Numbering Plan (NANP).

You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites, and you will gain an understanding of mobility features, including device mobility, extension mobility, and unified mobility (single number reach), used in networks with multiple sites. You will configure hunt lists and learn about Cisco Unified Workspace Licensing (CUWL).

Skills Gained

• Advanced CUCM architecture and terminology
• How the CUCM Service and Platform GUIs and CLI work
• Activate, start, and stop CUCM services
• Configure base CUCM components, such as date time groups, device pools, and Call Manager groups
• Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and dialing in Europe
• Deploy line/device Class of Service using partitions and calling search spaces and translation patterns for call blocking
• Use local route groups and global transformations to simplify your dial plan
• Build a dial plan supporting multiple sites with overlapping extensions
• Investigate globalization and the challenges of the NANP
• Configure advanced Class of Service capabilities such as time of day routing, client matter codes, and forced access codes
• Hunt lists and their configuration
• Use bandwidth management and call admission control tools to control calls between sites
• CUCM mobility features: extension mobility, device mobility, and unified mobility (single number reach)
• Configure presence and BLF
• Set up media resources to use for MOH and conferencing

Who Can Benefit

• Administrators who need a more comprehensive understanding of the Cisco Unified Communications infrastructure
• Administrators, engineers, network architects, and integrators with overall responsibility for Cisco Unified Communications networks

Prerequisites

For this advanced administrative course, you should have experience performing basic CUCM administrative tasks, including IP Phone moves, adds, and changes, and you should have had exposure to the CUCM Administrative GUI. No understanding of router configuration is required.

Courses that provide the required background: