ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic v8.0 (5263)

This exclusive course focuses on adding phones and users in an environment similar to what you will see in your own system, including:

• Cisco Unified Communications Manager (CUCM) v6, v7, and v8
• Unity v5, v7, and v8
• Unity Connection v7 and v8
• Client devices

You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP Phones, and you will learn how to configure users and associate them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You'll also learn to configure voice mail accounts for users and to build a voice mail menu system.

While labs do not cover router configuration, you will gain a basic understanding of route patterns used for dialing and Class of Service used to control who can dial where (e.g., internal, local, long distance, etc.).

Skills Gained

• Basic CUCM architecture and terminology
• How the CUCM administrative and user GUIs work
• Device pools and other common elements of phone configuration
• Add and delete phones manually and using auto registration
• Use the BAT tool to add phones and users and to change configurations
• Add users, assign them capabilities, and associate them with phones
• Configure phone features: shared lines, call park, DND, Music on Hold, and phone services
• Configure phones for Class of Service using the line/device approach
• The NANP
• Configure phones for voice mail
• Enable video
• Investigate CDR and billing using Officewatch third-party software
• Components of the Cisco Unity and Unity Connection systems and how they integrate into a unified messaging system
• Configure Cisco Unity subscribers and Unity Connection users
• Deploy and use the Greetings and Broadcast administration tools
• Configure Cisco Unity and Unity Connection Voice Mail Menu System using call and interview handlers (i.e., build an Audiotext application)

Who Can Benefit

This entry-level course is designed for administrators who need an understanding of Cisco Unified Communications networks. Engineers, network architects, and integrators with overall responsibility for Cisco Unified Communications networks can also benefit from this course, especially when taken in combination with more advanced courses such as ACUCW2.

Prerequisites

Since this is a basic administrative course, little to no familiarity with relevant technologies is required. Also, no understanding of router configuration is required.